Frequently Asked Questions
This page contains answers to common questions about the bookingkit API v3. If you don't find the answer you're looking for, please contact our support team.
Deduct voucher value
Q: Would it be possible to use the API to adjust the voucher value of existing vouchers? I.e. a voucher code is redeemed on site -> the value of this redemption is deducted from the voucher in bookingkit via an API call?
A: Using vouchers to pay for the order via API call is possible. However, simply transmitting a new voucher value via API and overwriting the previous value is not technically possible. The reduction in the value of the voucher is only possible by booking an appointment.
Labels?
Q: Is it possible to assign and change labels via API v3?
A: This functionality is not currently available via API v3. Label management is currently only available through the admin interface.
Change the lead time?
Q: Is there a way to change the lead time through the API?
A: Lead time changes are not currently supported via API. This must be done through the admin interface.
Edit the event and date/time of order
Q: Is it possible to edit the event and date/time for an order via API?
A: Order rebookings are not currently supported via API. Such changes to orders must be made through the admin interface.
Additional products
Q: Is the information of additional product being sold transmitted via API?
A: Additional product information is included in the order data transmitted via API.
Voucher information
Q: Which voucher information do we provide via API?
A: Voucher information available via API includes voucher code, value, status, creation date, and redemption details. Specific fields depend on the API endpoint being used.
Price Category Name
Q: Is the Price Category Name available via API?
A: Price category information is available via API, including the category name and associated pricing details.
API rate limits
Q: Is there an API rate limit? + delay?
A: Yes, there are rate limits in place for API calls. Read more here.
Additional fields?
Q: Are additional fields information or "checks" available in our API?
A: Additional field information is available in the order data via API, including the field values submitted by customers during checkout.
Privileges to write the dates?
Q: How I get the right to write the dates via API?
A: Date creation and modification via API requires appropriate API permissions. You have to contact support to request these permissions for their API client.
Deactivate experiences
Q: Is it possible to deactivate certain experiences for platforms with full integration?
A: Yes, vendors can control which experiences are available to specific platforms through the partner rate settings in the admin interface.
End-customer invoices?
Q: Is it possible to pull end-customer invoices over API?
A: Invoice data is not currently available via API. Invoice information can be accessed through the admin interface.